Privacy Policy

Our Commitment

At Chad Sheppard, we believe trust begins long before an experience takes place. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your information.

We are committed to respecting your privacy and handling your personal information responsibly in accordance with applicable Australian privacy laws.

Information We Collect

Depending on how you interact with us, we may collect personal information including:

Your name
Email address
Phone number
Booking details
Payment information (processed securely through our payment providers)
Information you choose to share about your health or wellbeing that is relevant to your experience
Any information you provide through our website, enquiry forms or correspondence

You are under no obligation to provide personal information. However, some information may be necessary for us to respond to enquiries, process bookings or provide a safe and appropriate experience.

Why We Collect Your Information

We collect personal information to:

Respond to enquiries
Confirm and manage bookings
Communicate with you about your experience
Provide experiences safely and appropriately
Process payments and refunds
Meet our legal and business obligations
Improve our services and website

With your consent, we may also contact you about future experiences, workshops, community events or other offerings that may be of interest. You may unsubscribe from these communications at any time.

Health Information

Some experiences may involve sound, meditation, breathwork, essential oils or optional hands-on guidance.

If you choose to share health information with us, we will only use that information to help provide a safe and appropriate experience.

Providing health information is voluntary. However, withholding relevant information may affect our ability to adapt an experience to your individual needs.

Payments

Online payments are processed securely through trusted third-party payment providers.

We do not store or have access to your complete payment card details.

Sharing Information

We do not sell or rent your personal information.

We will only share your information where necessary to:

Process bookings or payments
Provide services you have requested
Comply with legal obligations
Protect the safety, rights or property of participants or others

Website Analytics

Our website may use cookies or similar technologies to improve functionality, understand how visitors use our website and enhance your browsing experience.

You may adjust your browser settings to manage cookies if you wish.

Data Security

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure or alteration.

While we take appropriate security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe any information is inaccurate or out of date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: info@chadsheppard.com.au

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our services, legal obligations or business practices.

The most current version will always be available on our website.