Refund Policy

 

Our Approach to Refunds

 

At Chad Sheppard, we aim to provide a fair and transparent booking experience. This Refund Policy explains when refunds may be available and how they are handled.

Nothing in this policy is intended to exclude or limit any rights you may have under Australian Consumer Law.

 

Private Experiences

 

Deposits help secure your booking and reserve time specifically for you.

If you cancel your booking more than 48 hours before your scheduled experience, your deposit may be transferred to another agreed booking date.

If you cancel with less than 48 hours' notice, your deposit may be retained.

If you have paid your booking in full, any refund will be assessed in accordance with this policy and Australian Consumer Law.

 

Community Sound Series

 

Community Sound Series bookings are paid in full at the time of booking.

If an event is cancelled by Chad Sheppard, participants may choose to:

• Transfer their booking to another available event; or

• Receive a full refund.

If severe weather or unforeseen circumstances require changes, we will always try to reschedule or relocate the event first. If this is not suitable, a refund will be available upon request.

 

If We Cancel

 

If Chad Sheppard is unable to deliver an experience due to illness, emergency or other unforeseen circumstances, we will first offer to reschedule your booking.

If another suitable time cannot be agreed upon, a full refund will be provided.

 

Exceptional Circumstances

 

We understand that unexpected situations can arise.

Where appropriate, refund requests due to exceptional or compassionate circumstances may be considered at our discretion.

 

Processing Refunds

 

Approved refunds will be processed using the original payment method wherever possible.

Processing times may vary depending on your financial institution or payment provider.

 

Australian Consumer Law

 

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

This Refund Policy operates alongside those rights and does not replace or limit them.

 

Questions

 

If you have any questions about this Refund Policy or would like to discuss your booking, please contact us. We are always happy to help.